Welcome to PawNClaw, your ultimate destination for all things pet-related! We are a premier online pet shop dedicated to providing the finest products and services for your beloved furry friends. Whether you have a loyal canine companion, a purrfect feline friend, or any other adorable critter, we have everything you need to keep them happy, healthy, and stylish.

At PawNClaw, we understand that pets are an integral part of our lives and deserve the best care. That's why we offer a wide range of top-quality products to cater to their every need. From comfortable beds and cozy blankets, we have an extensive selection to ensure your pets are well-rested, and pampered.

Browse through our carefully curated collection of pet accessories and discover a world of possibilities. Whether you're looking for stylish collars and leashes, trendy apparel, durable toys for playtime, or grooming supplies to keep your pet looking their best, we have it all. Our products are sourced from trusted brands known for their commitment to quality, so you can shop with confidence.

But we don't stop at just providing great products. Our team of knowledgeable and passionate pet enthusiasts is here to assist you every step of the way. If you have any questions or need expert advice on pet care, our friendly customer service representatives are always ready to help. We believe in building lasting relationships with our customers and their furry companions, and we strive to provide personalized attention and exceptional service.

PawNClaw is more than just a pet shop; it's a community of pet lovers. Our blog is a treasure trove of informative articles, tips, and tricks to help you better understand and care for your pets. Connect with like-minded individuals through our social media channels and share your pet's adorable moments, funny stories, and helpful insights.

With our convenient online platform, shopping for your pets has never been easier. Our user-friendly website allows you to browse and order products from the comfort of your home, and our secure payment options ensure a hassle-free checkout experience. We offer reliable and fast shipping, so you can expect your pet's goodies to arrive at your doorstep in no time.

Discover the joy of pet parenting with PawNClaw. Trust us to provide the best products, excellent service, and expert advice for your furry friends. Your pet's well-being is our priority, and we can't wait to embark on this wonderful journey with you. Start exploring our website today and let us help you create unforgettable moments with your beloved pets.

Thank you for choosing our products! We are excited to provide you with exceptional service and a seamless shipping experience. Here is some important shipping information to guide you through the process:

1. Shipping Options:
   We offer several shipping options to cater to your needs. During the checkout process, you will have the opportunity to select your preferred shipping method, however majority of the products offer standard delivery option this is due to the products size and origin.
2. Processing Time:
   Once your order is placed and payment is confirmed, we will begin processing your order. Please allow 2-3 business days for order processing before your package is ready for shipment. We strive to expedite this process to get your products to you as soon as possible.
3. Shipping Time:
   The estimated shipping time depends on your chosen shipping option and your location. For standard shipping, delivery usually takes between 4 to 12 business days. However this is dependent on the product size and origin.
4. Tracking Information:
   For all shipping methods, once your package is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and receive real-time updates on its status. Simply enter the tracking number on the carrier's website to track your package. Please note: dependent on the delivery location you may receive another tracking number for the destination country local post.
5. Shipping Costs:
   Our standard shipping is free! Shipping costs are calculated based on your chosen shipping method, package weight, and destination. During the checkout process, you will have the the shipping fees displayed before finalizing your order. We strive to offer competitive and transparent shipping rates.
6. International Shipping:
   We are delighted to offer international shipping to our customers worldwide. Please note that international deliveries may take longer, depending on customs procedures and local postal services.
7. Order Status and Support:
   You can check the status of your order and review all shipping-related information within your confirmation e-mail and/or carriers website. If you have any questions or need assistance, our customer support team is here to help. Please feel free to contact us via email, phone, or live chat during our business hours 09:00-17:00GMT.

We value your satisfaction and are committed to ensuring your products reach you safely and in a timely manner. Should you have any inquiries or concerns about shipping, please do not hesitate to reach out to us. Thank you for choosing our products, and we look forward to serving you!

WE ARE NOT RESPONSIBLE FOR INVALID ADDRESSES OR SHIPMENTS THAT ARE MARKED "RETURN TO SENDER" BY SHIPPING COMPANIES. While we do our best to validate all addresses before shipping, we cannot be held responsible for orders sent back to us for this reason. Please make sure that you enter the correct address during checkout. While mistakes are rare, they can still happen. If we receive a returned package, we're happy to credit you for your order. However, you will still be responsible for shipping. Likewise if we have to send out your package again, you will be responsible for the cost of shipping.

Returns:

We do accept returns. However, THE RETURN MUST BE AUTHORIZED BY EMAILING OR CALLING US within 10 days of receiving your order. We will not authorize or accept returns after this period. All returns must be sent back to us in the same condition that we sent the item to you. THE PACKAGE MUST BE INSURED. If you return an item to us and it is uninsured, and it breaks upon shipping back to us, we will NOT CREDIT YOU. However, if you do ship the items back to us and they arrive in the same condition that we sent the item to you, we will then credit your payment card for the amount of the items returned, not the shipping costs. ITEMS MUST BE RETURNED WITHIN 10 DAYS OF THE DATE OF THE INVOICE, OTHERWISE THEY WILL NOT BE ACCEPTED.

ITEMS RETURNED TO US WILL BE CREDITED TO THE PAYMENT METHOD USED FOR THE ORIGINAL ORDER. SHIPPING CHARGES WILL NOT BE CREDITED BACK TO YOUR PAYMENT METHOD. It may take up to a week for credits to apply. If we are unable to credit back to your payment method we will contact you for an alternative method.

Damages:

If an item is damaged in shipping, first of all we are so sorry! But unfortunately things happen in transit, but we are here to help! PLEASE CONTACT US IMMEDIATELY at customerservice@pawnclaw.co.uk. We must be contacted within 10 days of receiving the order, otherwise we may not be able to replace the item. *Please note that we require an image of the damaged product, the outside packaging (with label), and inside packaging be sent to us* via email.